Blizzard Fined In Korea For The Diablo 3 Complaints
The famous Error 37 managed to upset a few players and in some countries, the government stepped in due to multiple complaints. In the past few months, Korean players have been waging war against Blizzard, asking for refunds.
This entire fiasco started with the complaints of players that wanted their money back due to the problems encountered during the launch of Diablo 3 and the multiple server errors. Blizzard did fix all the issues but for some players it was too little too late. Korea seems to have a functional customer protection system and had the government involved. At first Blizzard was forced to pay refunds. However, things have gone from bad to worse and the game developer has been fined by the Korean officials on behalf of the Fair Trade Commission. It seems that Blizzard has to pay $7000 to the Korean government for the problems encountered by the Diablo 3 players in the first week since launch.
It is true that Blizzard made things right over the past two months. RMAH issues were fixed, lag is no longer an issue, Error 37 has vanished completely and everyone seems to enjoy a stable game. Without a doubt the players would have never complained about the current state of the game. Blizzard did a fine job in fixing the issues but on the other hand, the initial problems created a chain reaction that lead to this fine and forced refunds. Let us not forget that the same situation is encountered in other countries as well. However, only the Koreans charged Blizzard for its mistakes. So far, the fine is far too insignificant when compared with the player community lost in Korea. Blizzard has offices in the country and a lot of community enjoys its games. StarCraft for example has its own dedicated TV stations that broadcast games 24/7.