Not everyone is Happy in Korea. Government launches Lawsuit against Blizzard.
Blizzard managed to get a lot of gamers upset in Korea after launching their Diablo 3 title.
It seems that the servers were overloaded by the high number of Koreans that attempted to play the game. This caused players to experience high latency making the game almost unplayable.
As a result, many gamers asked for a refund from Blizzard but the American game developer refused to give them their money back.
The argument was that a refund was not stipulated in the purchase agreement. This statement made the community rage against Blizzard, attracting the intervention of law authorities. An official Korean member of the Fair Trade Commission stated that Diablo 3 purchase contract is unfair towards the customer.
This triggered an investigation and if the findings are in favor of the players, the developer will be forced to refund everyone who claims their money back.
The government has launched an investigation into Blizzard Entertainment over allegations that the American computer gamemaker has refused to refund Koreans who purchased its latest real-time role-playing game Diablo 3.
The Fair Trade Commission (FTC) said the firm is suspected of having violated the country’s law on electronic commerce and commercial contracts. The FTC said Tuesday that it raided the firm’s Seoul office Monday and secured related documents and other evidence with which it will determine whether Blizzard broke the law. Full at koreatimes.co
The Blizzard Korean office responded to these accusations not by complying with the demands for refunds but by doubling the server capacity. This action did not prevent the government officials to raid the Seoul office for documents and evidence those points towards an unfair treatment of the buyers.
The Fair Trade Commission refused to give details of an ongoing investigation but the verdict will be soon published. Blizzard did not manage to provide proper services during the initial weeks since the launch according to Korean officials. It seems that the developer was not prepared to accommodate such a large number of players even if they had the exact sale numbers. Larger-than-expected traffic caused players to be unable to play the game especially during weekday nights and weekends.
Blizzard has been caught with the guard down not only because of the lag issues but also because of the game errors and bugs. In the end, the American developer might be forced to refund the unhappy fans that were disappointed by Diablo 3 after a 12 year wait.
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